Services

Customer Services

Offered Benefits

With our three command Centers and multiple Customer Experience Hubs that we have strategically situated in the entire major transport terminals across the country, our clients are assured of seamless co-ordination of bus routing and fleet management while passengers takes a sigh of relief to conveniently identify, select, schedule him/herself and secure his or her seat wherever they are

Provider's Benefits

Improved customer service

Forecasted and Increased in revenue generation

Efficient time management

Effective Demand management

Effective supply management

Detailed reports for planning

Passenger's Benefits

Memorable customer service experience

Easy and accessible Multiple payment

Real-time access to Bus Schedules

Pickup Locations

Timely departure and arrival

Open options to patronize the service of a particular provider

Rules of Engagement

Getting the Best Out of Our Services

To ensure excellent delivery of services, we have carefully and flexibly crafted compliable rules of engagements that will instruct how each party to the service value chain must do. Therefore, each of the parties has its own rules which have been harmonized.

+TERMS AND CONDITIONS OF SERVICE
+TICKETING PROCEDURES
+INSTRUCTIONS
+BOARDING PROCEDURES

Terms And Conditions Of Service

  • The Bus departs from the Terminal in 15-minutes after the last ticket (s) is purchased.
  • Luggage meant for the Bus cabin will only be processed at the terminal and not at the transit point.
  • Ticket(s) purchased are not refundable but transferable.
  • The Bus departs from the transit point immediately as all transit passengers present are on-board.
  • Non-transit passengers can alternatively position himself at any of the approved transit points for pick up due to factors beyond his control.
  • The operator will not be liable for your missed Bus due to lateness, negligence or failure to abide by the rules

Ticketing Procedure

  • Download My Busterminal at Google, IOS, and Microsoft Play stores.
  • Select your Transporter of Choice and fill in with the required information.
  • Select your Terminal of choice and press Go.
  • On the e-schedule Board, select your destination of choice.
  • Book your seat by entering the required information.

Instructions

Transit Passenger

  • Before you purchase your ticket (s), it is advisable to be on your way to the transit point.
  • Luggage meant for the Bus cabin must be processed at the terminal and not at the transit point.
  • Be at your designated transit point before the Bus departs from the terminal to avoid missed Bus.
  • You will receive SMS messages after a successful purchase of ticket (s) and after the Bus departs from the terminal.
  • Monitor the number of passengers on board the bus on the e-schedule Board of your respective operator for guidance in order not to miss the bus.
  • Check regularly My Busterminal SMS messages to inform you about the departure time of the Bus from the Terminal.
  • You can be at any of the approved transit points for pickup irrespective of your choice of the transit point.

Passenger At Terminal

  • Before you purchase your ticket (s), it is advisable that you are on your way to the terminal or you are closer to the terminal.
  • Use the e-schedule Board to monitor passengers on-board for ticket purchasing guidance.
  • You will receive SMS messages after a successful purchase of ticket (s).
  • Monitor the number of passengers on board the Bus on the e-schedule board to conveniently purchase your ticket (s) to avoid missed Bu

Boarding Procedure

Transit Passenger

  • Purchase ticket (s) for your destination.
  • At the transit point, reveal your e-ticket on your phone or any of your National ID’s to the conductor for validation.
  • Take the seat that corresponds with your seat number on your e-ticket.

Passenger At Terminal

  • Locate your destination of choice and go to the respective teller.
  • Purchase ticket (s) for your destination.
  • Use the Bus registration number to locate the scheduled Bus for the destination.
  • Reveal your e-ticket or manual ticket on your phone for scanning at the gate of the Bus.
  • Take the seat that corresponds with the seat number on your e-ticket.